Location: Orlando, Florida
Employees: 70 (including medical and administrative staff)
Services Provided: Managed IT Support, HIPAA Compliance, EMR Hosting, Data Security, 24/7 Monitoring

Challenge

Harmony Family Medical Center was facing increasing pressure to meet HIPAA compliance standards, protect patient data, and maintain uptime for its Electronic Medical Records (EMR) system. Their small internal IT team struggled to:

• Maintain secure access to sensitive patient data

• Keep software and systems updated

• Respond quickly to technical issues

• Pass regular HIPAA audits

• Prevent ransomware and phishing attacks targeting healthcare systems

With a growing patient base and increasing cyber threats, the organization needed a reliable, secure, and compliant IT partner.

Solution

Harmony partnered with BreamIT Solutions to implement a fully managed, healthcare-focused IT environment. The partnership included:

1. HIPAA-Compliant Infrastructure Management

   • Ensured secure hosting of EMR systems with encrypted data storage

   • Applied HIPAA-compliant access controls and audit logs

2. Advanced Cybersecurity Framework

   • Installed endpoint protection and secure email filtering

   • Rolled out intrusion detection systems and ransomware protection

   • Implemented regular security patching and vulnerability scans

3. 24/7 Monitoring and Helpdesk Support

   • Reduced response time for support tickets to under 15 minutes

   • Provided staff with immediate support during peak hours

4. Regular IT Audits and Staff Training

   • Conducted quarterly compliance reviews

   • Delivered cybersecurity awareness workshops for clinical and admin staff

5. Disaster Recovery and Business Continuity Planning

   • Set up automated backups and offsite replication

   • Created a robust disaster recovery plan with regular test drills

Results

• Achieved 100% HIPAA compliance in the latest third-party audit

• Improved EMR system uptime to 99.99%, reducing appointment disruptions

• Blocked over 7,500 phishing attempts within the first quarter of implementation

• Reduced support ticket resolution time by 60%

• Boosted staff confidence with regular IT training and faster support response

Dr. Anita Sharma, Clinic Director, stated:

“We were nervous about compliance and cybersecurity before working with BreamIT. Now, our systems are reliable, our staff feels supported, and our patient data is safe. They’re more than an IT provider — they’re our strategic partner.”

Conclusion

This case study highlights the importance of specialized IT services in regulated industries like healthcare. By outsourcing IT management to a trusted provider, Harmony Family Medical Center gained peace of mind, operational efficiency, and a scalable foundation for future growth.

Need help securing your medical practice’s IT systems? Get in touch with BreamIT Solutions today.