Reduce the recurring workload
Assign covered maintenance and escalations to Bream so your team has more time for business applications, employees, and planned improvements.
Bream IT Solutions · Phoenix, Arizona
Keep your IT leadership and add the support, tools, and technical expertise your team needs. Bream shares agreed IT responsibilities with your employees so they can resolve issues, maintain systems, and move business priorities forward.
What co-managed IT means
Co-managed IT is an ongoing partnership between your internal IT staff and an outside service provider. Your employees continue to run the parts of IT they know best. Bream takes responsibility for the agreed work that needs additional capacity, tools, or expertise.
For example, your IT manager may handle employee questions, account approvals, and business applications while Bream monitors and patches covered workstations, investigates escalated technical issues, and coordinates with vendors. We document that division before service begins.
Assign covered maintenance and escalations to Bream so your team has more time for business applications, employees, and planned improvements.
Give your IT lead a partner for troubleshooting, operational reviews, and decisions that cross multiple vendors or technical disciplines.
Agree who investigates, approves, communicates, and closes each type of issue so work is less likely to stall between teams.
Is this the right fit?
Managed IT: Bream owns a broader set of day-to-day IT responsibilities when you need an ongoing IT provider.
Co-managed IT: Bream shares ongoing responsibilities with your existing IT team.
IT Projects & Consulting: A defined initiative, such as a migration or network upgrade, is scoped and priced separately.
How we work together
The example below shows a typical arrangement. Your service agreement identifies the actual systems, contacts, permissions, coverage, and responsibilities.
| Work area | Your internal IT team | Bream |
|---|---|---|
| Employee support | Receives frontline requests and handles routine user questions. | Investigates covered issues escalated by designated IT contacts during agreed hours. |
| Workstation maintenance | Coordinates device access and approves business-sensitive changes. | Monitors and patches covered primary workstations within agreed maintenance windows. |
| Accounts and access | Owns onboarding, offboarding, access approval, and routine administration. | Provides agreed technical guidance; Advanced adds access and MFA configuration reviews. |
| Vendors and documentation | Retains purchasing authority and application/business ownership. | Coordinates covered vendor issues and maintains agreed device records and documentation. |
| Security | Owns business policies, risk decisions, and employee procedures. | Advanced adds defined endpoint, email, and DNS protection plus security review and remediation tracking. |
| Planning and investment | Sets business priorities and approves budgets and changes. | Reviews operational findings and recommends a prioritized technology plan. |
An employee cannot access a business application. Your IT contact checks the account and common issues, then escalates the unresolved case to Bream with impact and troubleshooting notes. Bream investigates the covered technical issue, coordinates with the vendor where needed, and records the resolution. Your IT contact manages employee communication unless another owner is agreed.
Service coverage
Business-hours remote assistance for designated internal IT contacts on covered workstation and operational issues.
Monitoring, updates, and maintenance for covered primary workstations, with agreed windows and exception handling.
Keep a usable record of covered devices, technical context, and agreed procedures for more consistent support.
Help investigate covered issues involving technology vendors while your organization retains contracts and purchasing authority.
Advanced adds defined endpoint, email, and DNS security, access/MFA review, and tracking of security findings and follow-up actions.
Connect recurring problems, equipment needs, and improvement priorities to the workflows and budgets leadership manages.
Business-first IT partnership
In a healthcare practice, internal IT may need to focus on scheduling and billing applications. In a financial firm, it may be client onboarding and access workflows. Bream helps with the agreed supporting technology so your team can stay close to operations.
Reviews connect service activity to repeat disruptions, device lifecycle needs, vendor dependencies, security findings, and planned spending. We agree which measures matter, such as aging escalations, patch exceptions, and progress on assigned actions.
These are examples of how responsibilities can be organized, rather than promises of a specific performance result.
Scope & investment
Fixed base pricing starts at 17 employees. Each covered employee includes one named user and one primary workstation at one location. Additional infrastructure, sites, and services are scoped separately.
17 employees: $1,700/month
Your team retains frontline employee support and routine account administration.
17 employees: $2,550/month
Everything in Standard, plus:
Base remote support hours: Monday–Friday, 8am–5pm Arizona time, excluding holidays. Applicable taxes, onboarding, hardware, productivity licensing, cloud usage, projects, and add-ons are separate. On-site work, after-hours coverage, servers/network management, backup and recovery, SOC/MDR, incident response, and formal compliance services require an agreed scope and separate approval. Response targets and exact coverage are documented in your agreement.
A structured start
Discuss team capacity, recurring issues, business workflows, current tools, and priorities.
Document covered systems, service hours, escalation contacts, approvals, fees, and exclusions.
Coordinate approved access, tools, documentation, maintenance windows, and communication.
Track assigned actions, recurring issues, risks, and upcoming technology decisions together.
Common questions
No. The service is designed for businesses that already have internal IT. Your team retains its agreed responsibilities, business relationships, and decision-making authority. Bream adds defined support around that team.
Under the Standard and Advanced base plans, employees contact your internal IT team first. Designated IT contacts escalate covered issues to Bream. Direct employee help desk coverage can be discussed as a separately scoped service.
We review them during discovery. Compatible tools and vendor relationships can remain in place where they support the agreed service. Any required changes, licensing, or integrations are explained before onboarding.
Advanced includes the defined security services listed above. Continuous SOC/MDR, incident response, formal assessments, and compliance programs are separate unless expressly included. Technology controls support your obligations; they do not guarantee compliance or eliminate security risk.
No. Base remote escalation is available during the stated business hours. After-hours, on-site, leave coverage, and expanded help desk arrangements must be agreed in advance, including contacts, availability, and fees.
The base monthly fee is the covered employee count multiplied by $100 for Standard or $150 for Advanced, with a 17-employee minimum. Projects and additional services receive a separate scope and price for your approval before work begins.
We discuss your internal team's responsibilities, where work is backing up, which systems support critical workflows, and what additional support would help. The next step is a defined scope you can review with your IT lead and business leadership.
Your next step
Bring your IT lead to the conversation. Tell us what your team handles well, where it needs help, and which business priorities need more attention.
Schedule a Co-Managed IT Discovery CallUse our contact page to request a conversation with Bream.